Refund policy
Damaged, missing or incorrect items
If your order arrives damaged, is missing an item, or includes the wrong candle, we will replace it or refund it at no cost to you. We pack every order carefully, but glass jars can break in transit.
Contact us within 7 days of delivery with:
- Your order number
- A photo of the item and the packaging it arrived in
You do not need to send a damaged candle back. Tell us whether you would like a replacement or a refund, and we will take care of it.
Returns
You may return unburned candles in their original condition within 30 days of delivery for a refund.
How to start a return
- Email us at orders@barkingbrothers.com with your order number before sending anything back.
- We will reply with the return address and instructions.
- Pack the candles securely and ship them with a tracked service.
Return shipping
You are responsible for the cost of return shipping unless the item arrived damaged or we sent the wrong candle. We cannot refund candles that are broken on the way back to us, so please pack them well.
What cannot be returned
- Candles that have been burned or used
- Items marked final sale
If a scent was not what you expected, please reach out. We are a small company and we want you to be happy with your order.
Refunds
Refunds go back to your original payment method within 5 business days of your return reaching us. Your bank or card company may take another 5–10 business days to post it. Original shipping charges are not refundable unless the return is due to damage or our error.
Order changes and cancellations
We can change or cancel an order any time before it ships. Contact us as soon as possible with your order number. Once an order has shipped, our return policy applies.
Questions
Email us at orders@barkingbrothers.com and we will reply within 1–2 business days.
Barking Brothers Candle Company
Kingwood, West Virginia